Requesting Support

Momentum SmartSite Support

With the SmartSite package, you will get free access to our support center where you can submit questions and make a request. There are a few options here that you can engage in. Depending on severity or type of issue the best contact solution may not always be the same. The options here include; submit a ticket, calling, view our help center, or start a live chat. Let's take a deeper dive into these sections.

  

Submit a Ticket

This is a simple form on your website dashboard that will pop up so that you can send your request directly to us. This is the best way to submit support tasks, as they are immediately entered in to the support queue.

Recommended Usage: Any support requests, big or small!

 

Support Line

Our support line works as a direct contact to our support staff. Hours it is open are limited to those listed below but calls will always be welcomed. 

Recommended Usage: Emergencies or hard to explain tasks.

Hours: Monday-Friday from 9 am to 5 pm Est

 

Start a Live Chat

Our live chat is another direct contact to our support staff. Hours it is open are limited to that listed below but you can leave a message if we're not available. 

Recommended Usage: Emergencies, hard to explain tasks, Maintenance tasks, adding features, or minor issues.

Hours: Monday-Friday from 9 am to 5 pm Est

 

Knowledgebase

You should know what the knowledgebase is, because that's where you're reading this article! This is our self-service option and here you will be able to browse around and see if any questions, concerns, and or issues have already been answered. 

Recommended Usage: adding or changing content and learning about SmartSite and its features.

 

 

Have more questions? Submit a request

Comments